Quality Management (BS0167)

? Credit Points : 10 ? SCQF Level : 11 ? Acronym : MSE-P-BS0167

The aim of this course is to provide students with a general introduction to the management of quality, integrating approaches based on systems, behavioural and quantitative techniques. This aim is achieved through a study of conceptual models widely used in the practical management of quality and operations improvement.

Entry Requirements

? Pre-requisites : PGs Only

Subject Areas

Home subject area

Business Studies, (Management School and Economics, Schedule H)

Delivery Information

? Normal year taken : Postgraduate

? Delivery Period : Semester 2 (Blocks 3-4)

? Contact Teaching Time : 2 hour(s) per week for 10 weeks

Summary of Intended Learning Outcomes

On completion of the course students should:a) be able to describe the use of Baldrige Award criteria, Business Excellence Model, ISO9000, ISO14000 and Investors in People b) be able to use models of quality costs, customer service and organisational change as a foundation for analyzing the management of quality in organizations c)understand the principles of statistical process control, failure modes effect analysis, process quality costing, Taguchi methods and problem analysis techniquesd) Understand how each of the techniques and models can be used to provide a framework for the management of quality e)Be able to relate the basis of each model to statistical, business strategy and organization theory as appropriate f)Be able to discuss critically the practical use of the techniques covered, taking into account organizational context g)Be able to explain the relationship between the management of quality and other management disciplines in the general context of the strategic goals and objectives of the organisation

Assessment Information

By examination and a project, each making up 50% of the final mark. The project will comprise the analysis of quality management in an organisation of the student's choice in which they are not employed.