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DEGREE REGULATIONS & PROGRAMMES OF STUDY 2011/2012
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DRPS : Course Catalogue : Business School : Business Studies

Undergraduate Course: Quality Management (BUST10024)

Course Outline
SchoolBusiness School CollegeCollege of Humanities and Social Science
Course typeStandard AvailabilityAvailable to all students
Credit level (Normal year taken)SCQF Level 10 (Year 3 Undergraduate) Credits20
Home subject areaBusiness Studies Other subject areaNone
Course website None Taught in Gaelic?No
Course descriptionThe aim of this course is to provide students with a theoretically grounded knowledge of the management of quality. This aim is achieved through a study of conceptual models widely used in the practical management of quality. This course provides students with an appreciation of the issues, techniques and concepts involved in the field of quality management. The coverage of quality management requires a multidisciplinary approach, integrating concepts and techniques based on systems, behavioural and quantitative techniques.
Entry Requirements (not applicable to Visiting Students)
Pre-requisites Co-requisites
Prohibited Combinations Other requirements Business Studies Honours entry.
Additional Costs None
Information for Visiting Students
Pre-requisitesVisiting students should have at least 3 Business Studies/Management courses at grade B or above (or be predicted to obtain this). We will only consider University/College level courses.


Displayed in Visiting Students Prospectus?Yes
Course Delivery Information
Delivery period: 2011/12 Semester 1, Available to all students (SV1) WebCT enabled:  Yes Quota:  None
Location Activity Description Weeks Monday Tuesday Wednesday Thursday Friday
CentralLectureLectures are held in Room 2.14, Appleton Tower1-5; 7-11 09:00 - 10:50
First Class Week 1, Thursday, 09:00 - 10:50, Zone: Central. Lectures are held in Room 2.14, Appleton Tower
Exam Information
Exam Diet Paper Name Hours:Minutes
Main Exam Diet S2 (April/May)2:00
Delivery period: 2011/12 Semester 1, Part-year visiting students only (VV1) WebCT enabled:  No Quota:  None
Location Activity Description Weeks Monday Tuesday Wednesday Thursday Friday
CentralLectureLectures held in Room 2.14, Appleton Tower1-5; 7-11 09:00 - 10:50
First Class Week 1, Thursday, 09:00 - 10:50, Zone: Central. Lectures are held in Room 2.14, Appleton Tower
No Exam Information
Summary of Intended Learning Outcomes
1. To describe the use of Baldrige Award criteria, Business Excellence Model, ISO9000, ISO14000 and Investors in People;
2. To use models of quality costs, customer service and organisational changes a foundation for analysing the management of quality in organisations;
3. Understand the principles of statistical process control, failure modes effect analysis, process quality costing, Taguchi methods and problem analysis techniques;
4. Understand how each of the techniques and models can be used to provide a framework for the management of quality;
5. To relate the basis of each model to statistical, business strategy and organisation theory as appropriate;
6. To discuss critically the practical use of the techniques covered, taking into account organisatioinal context;
7. To explain the relationship between the management of quality and other management disciplines in the general context of the strategic goals and objectives of the organisation.

COGNITIVE SKILLS
1. To demonstrate that they can work in tutorial groups to use quality management techniques to address operational problems;
2. To demonstrate that they can describe the management of quality in an organisation and carry-out a critical analysis of their system using concepts covered in the course lectures.

KEY SKILLS
1. To demonstrate their ability to plan and complete a study of a real-world organisation, including selecting and appraoching an organisation, undertaking interviews, writing their study as a concise report and presenting their findings to the class.
Assessment Information
One project (50%) and a degree examination (50%)
Visiting Student Variant Assessment
One project (50%) and a one 3000 word min essay (50%).
Special Arrangements
None
Additional Information
Academic description Not entered
Syllabus Not entered
Transferable skills Not entered
Reading list Not entered
Study Abroad Not entered
Study Pattern Not entered
KeywordsQM
Contacts
Course organiserMr Ian Graham
Tel: (0131 6)50 3797
Email: Ian.Graham@ed.ac.uk
Course secretaryMiss Anne Cunningham
Tel: (0131 6)50 3827
Email: Anne.Cunningham@ed.ac.uk
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