Postgraduate Course: Services Management (CMSE11099)
Course Outline
| School | Business School |
College | College of Humanities and Social Science |
| Course type | Standard |
Availability | Available to all students |
| Credit level (Normal year taken) | SCQF Level 11 (Postgraduate) |
Credits | 15 |
| Home subject area | Common Courses (Management School) |
Other subject area | None |
| Course website |
None |
Taught in Gaelic? | No |
| Course description | Services are becoming an increasingly important element of the economy of the industrialised, developing and emerging nations within the global economy. Particularly in the transitional nations of Europe and the emergent economies of Pacific Asia, services are leading economic development with such areas as tourism and hospitality and financial services becoming core elements of the economy. The recent recession has made the effective management of this latter sector even more important. Edinburgh itself is also a key market leader in the services field with both its creative industries and financial services being world renowned.
The course builds upon the school's strengths in both public and private services management to offer an elective that is highly attractive to our students, whether they are studying generic management or the development of emerging markets. Not only will it provide students with an opportunity to consider their core modules in a new light, it will also provide students with an insight and expertise in an highly employable sector of the economy across the world. |
Entry Requirements (not applicable to Visiting Students)
| Pre-requisites |
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Co-requisites | |
| Prohibited Combinations | |
Other requirements | For Business School PG students only, or by special permission of the School. Please contact the course secretary. |
| Additional Costs | None |
Information for Visiting Students
| Pre-requisites | None |
| Displayed in Visiting Students Prospectus? | No |
Course Delivery Information
| Not being delivered |
Summary of Intended Learning Outcomes
- Be able to explain the differences between the services and manufacturing industries and the implications of this for the management task.
- Have explored one functional area of service management in detail and be able to demonstrate their emergent transferable skills in this area.
- Have developed their transferable employment skills in their chosen area of services management (such as by being able to develop a services marketing plan or audit the human resource needs of a service sector)
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Assessment Information
Part I
A case study of a service organization facing a key issue in real time (maximum length 1,500 words). This case study should be identified from the media/professional press. The student must i) describe the issue that the organization is facing (ii) using services management research and theory, analyze the possible options for it as a way forward and make recommendations as to which option to adopt and why. (25%).
Part II
An individual assignment of a maximum of 4,000 words on the chosen topic of the student - to be agreed individually between the student and course tutor. This must relate to a specific service industry (such as tourism, financial services, creative industries, health, etc.). This will provide an opportunity to test the student's understanding of the conceptual framework of services management presented in the module and their ability to apply these elements to a real life situation. Further details to be provided in week I of the module (75%).
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Special Arrangements
| None |
Additional Information
| Academic description |
Not entered |
| Syllabus |
Not entered |
| Transferable skills |
Not entered |
| Reading list |
Not entered |
| Study Abroad |
Not entered |
| Study Pattern |
Not entered |
| Keywords | SM |
Contacts
| Course organiser | Prof Stephen Osborne
Tel: (0131 6)50 8358
Email: Stephen.Osborne@ed.ac.uk |
Course secretary | Miss Rachel Allan
Tel: (0131 6)51 3757
Email: Rachel.Allan@ed.ac.uk |
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