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DEGREE REGULATIONS & PROGRAMMES OF STUDY 2013/2014 -
- ARCHIVE as at 1 September 2013 for reference only
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DRPS : Course Catalogue : Business School : Business Studies

Postgraduate Course: Operations Improvement (BUST11134)

Course Outline
SchoolBusiness School CollegeCollege of Humanities and Social Science
Course typeStandard AvailabilityNot available to visiting students
Credit level (Normal year taken)SCQF Level 11 (Postgraduate) Credits10
Home subject areaBusiness Studies Other subject areaNone
Course website None Taught in Gaelic?No
Course descriptionTo provide students with a critical awareness of the alternative techniques available for ensuring that operations are continuously aligned with the needs of customers and an ability to discuss the contextual and contingent factors influencing their implementation and use.

Entry Requirements (not applicable to Visiting Students)
Pre-requisites Co-requisites
Prohibited Combinations Other requirements None
Additional Costs None
Course Delivery Information
Not being delivered
Summary of Intended Learning Outcomes
On completion of the course students should:a) be able to describe the use of Baldrige Award criteria, Business Excellence Model, ISO9000, ISO14000 and Investors in People b) be able to use models of quality costs, customer service and organisational change as a foundation for analyzing the management of quality in organizations c)understand the principles of statistical process control, failure modes effect analysis, process quality costing, Taguchi methods and problem analysis techniquesd) Understand how each of the techniques and models can be used to provide a framework for the management of quality e)Be able to relate the basis of each model to statistical, business strategy and organization theory as appropriate f)Be able to discuss critically the practical use of the techniques covered, taking into account organizational context g)Be able to explain the relationship between the management of quality and other management disciplines in the general context of the strategic goals and objectives of the organisation.
Assessment Information
By examination and a project, each making up 50% of the final mark. The project will comprise the analysis of quality management in an organisation of the student?s choice
Special Arrangements
None
Additional Information
Academic description Not entered
Syllabus Not entered
Transferable skills Not entered
Reading list Not entered
Study Abroad Not entered
Study Pattern Not entered
KeywordsNot entered
Contacts
Course organiserMr Ian Graham
Tel: (0131 6)50 3797
Email: Ian.Graham@ed.ac.uk
Course secretaryMrs Freda Paterson
Tel: (0131 6)50 8065
Email: f.paterson@ed.ac.uk
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