Undergraduate Course: Quality Management (BUST10024)

Course Outline
School	Business School	College	College of Humanities and Social Science
Credit level (Normal year taken)	SCQF Level 10 (Year 3 Undergraduate)	Availability	Available to all students
SCQF Credits	20	ECTS Credits	10
Summary	The aim of this course is to provide students with a theoretically grounded knowledge of the management of quality. This aim is achieved through a study of conceptual models widely used in the practical management of quality. This course provides students with an appreciation of the issues, techniques and concepts involved in the field of quality management. The coverage of quality management requires a multidisciplinary approach, integrating concepts and techniques based on systems, behavioural and quantitative techniques.
Course description	Not entered

Entry Requirements (not applicable to Visiting Students)
Pre-requisites		Co-requisites
Prohibited Combinations		Other requirements	Business Studies Honours entry.

Information for Visiting Students
Pre-requisites	Visiting students should have at least 3 Business Studies courses at grade B or above (or be predicted to obtain this). We will only consider University/College level courses.

Course Delivery Information

Academic year 2014/15, Available to all students (SV1)		Quota: None
Course Start	Semester 1
Timetable	Timetable
Learning and Teaching activities (Further Info)	Total Hours: 200 ( Lecture Hours 20, Summative Assessment Hours 2, Revision Session Hours 2, Programme Level Learning and Teaching Hours 4, Directed Learning and Independent Learning Hours 172 )
Assessment (Further Info)	Written Exam 50 %, Coursework 50 %, Practical Exam 0 %
Additional Information (Assessment)	One project (50%)- 2500 words and a degree examination (50%) Visiting Student Variant Assessment One project (50%) and a one 3000 word min essay (50%).
Feedback	Not entered
Exam Information
Exam Diet	Paper Name		Hours & Minutes
Main Exam Diet S2 (April/May)			2:00

Academic year 2014/15, Part-year visiting students only (VV1)		Quota: None
Course Start	Semester 1
Timetable	Timetable
Learning and Teaching activities (Further Info)	Total Hours: 200 ( Lecture Hours 20, Revision Session Hours 2, Programme Level Learning and Teaching Hours 4, Directed Learning and Independent Learning Hours 174 )
Assessment (Further Info)	Written Exam 0 %, Coursework 100 %, Practical Exam 0 %
Additional Information (Assessment)	One project (50%)- 2500 words and a degree examination (50%) Visiting Student Variant Assessment One project (50%) and a one 3000 word min essay (50%).
Feedback	Not entered
No Exam Information

Learning Outcomes
1. To describe the use of Baldrige Award criteria, Business Excellence Model, ISO9000, ISO14000 and Investors in People; 2. To use models of quality costs, customer service and organisational changes a foundation for analysing the management of quality in organisations; 3. Understand the principles of statistical process control, failure modes effect analysis, process quality costing, Taguchi methods and problem analysis techniques; 4. Understand how each of the techniques and models can be used to provide a framework for the management of quality; 5. To relate the basis of each model to statistical, business strategy and organisation theory as appropriate; 6. To discuss critically the practical use of the techniques covered, taking into account organisatioinal context; 7. To explain the relationship between the management of quality and other management disciplines in the general context of the strategic goals and objectives of the organisation. COGNITIVE SKILLS 1. To demonstrate that they can work in tutorial groups to use quality management techniques to address operational problems; 2. To demonstrate that they can describe the management of quality in an organisation and carry-out a critical analysis of their system using concepts covered in the course lectures. KEY SKILLS 1. To demonstrate their ability to plan and complete a study of a real-world organisation, including selecting and appraoching an organisation, undertaking interviews, writing their study as a concise report and presenting their findings to the class.

Reading List
None

Additional Information
Graduate Attributes and Skills	Not entered
Keywords	QM

Contacts
Course organiser	Mr Ian Graham Tel: (0131 6)50 3797 Email: Ian.Graham@ed.ac.uk	Course secretary	Miss Anne Cunningham Tel: (0131 6)50 3827 Email: Anne.Cunningham@ed.ac.uk