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DRPS : Course Catalogue : Business School : Common Courses (Management School)

Postgraduate Course: Services Management (CMSE11099)

Course Outline
SchoolBusiness School CollegeCollege of Humanities and Social Science
Credit level (Normal year taken)SCQF Level 11 (Postgraduate) AvailabilityAvailable to all students
SCQF Credits15 ECTS Credits7.5
SummaryServices are becoming an increasingly important element of the economy of the industrialised, developing and emerging nations within the global economy. Particularly in the transitional nations of Europe and the emergent economies of Pacific Asia, services are leading economic development with such areas as tourism and hospitality and financial services becoming core elements of the economy. The recent recession has made the effective management of this latter sector even more important. Edinburgh itself is also a key market leader in the services field with both its creative industries and financial services being world renowned.

The course builds upon the school's strengths in both public and private services management to offer an elective that is highly attractive to our students, whether they are studying generic management or the development of emerging markets. Not only will it provide students with an opportunity to consider their core modules in a new light, it will also provide students with an insight and expertise in an highly employable sector of the economy across the world.
Course description Not entered
Entry Requirements (not applicable to Visiting Students)
Pre-requisites Co-requisites
Prohibited Combinations Other requirements For Business School PG students only, or by special permission of the School. Please contact the course secretary.
Information for Visiting Students
Pre-requisitesNone
Course Delivery Information
Not being delivered
Learning Outcomes
- Be able to explain the differences between the services and manufacturing industries and the implications of this for the management task.
- Have explored one functional area of service management in detail and be able to demonstrate their emergent transferable skills in this area.
- Have developed their transferable employment skills in their chosen area of services management (such as by being able to develop a services marketing plan or audit the human resource needs of a service sector)
Reading List
None
Additional Information
Graduate Attributes and Skills Not entered
KeywordsSM
Contacts
Course organiserProf Stephen Osborne
Tel: (0131 6)50 8358
Email: Stephen.Osborne@ed.ac.uk
Course secretaryMr Peter Newcombe
Tel: (0131 6)51 3013
Email: Peter.Newcombe@ed.ac.uk
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