Postgraduate Course: Operations Improvement (MBA) (CMSE11247)
Course Outline
| School | Business School |
College | College of Humanities and Social Science |
| Credit level (Normal year taken) | SCQF Level 11 (Postgraduate) |
Availability | Not available to visiting students |
| SCQF Credits | 10 |
ECTS Credits | 5 |
| Summary | The course will provide an integrated introduction to the improvement of operations to support strategic objectives. The course splits into three blocks: Lean Operations, Service Design and Operational Risk. The course provides participants with opportunities in class and online between classes to share their expertise and explore the practical implementation of a range of contemporary techniques for operations improvement. |
| Course description |
The course will comprise three themed blocks: Lean Operations (including Lean/Six Sigma, process modelling, Balanced scorecards); Service Design (design models, use of analytics, CRM infrastructure); and Operational Risk (Basel Accords, auditing of operational risks [ISO9001 etc], High Reliability Organisations). Vertically cross-cutting these themes, each block will also address the problems and solutions for each theme triggered by the wider focus on inter-organisational operational networks and the increasing importance of IT in operations.
The course will be taught in ten sessions. Each of the three course themes will be covered in three sessions. The final session will provide a chance for the students to present their group online presentations and integrate the key points of the course. Prior to each session students will view a short online presentation of key learning points. The sessions will focus on case presentations/discussions with practical exercises using the techniques covered. These discussions will include guest practitioners.
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Entry Requirements (not applicable to Visiting Students)
| Pre-requisites |
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Co-requisites | |
| Prohibited Combinations | |
Other requirements | For Business School PG students only, or by special permission of the School. Please contact the course secretary. |
Course Delivery Information
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| Academic year 2014/15, Not available to visiting students (SS1)
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Quota: None |
| Course Start |
Semester 1 |
| Course Start Date |
15/09/2014 |
Timetable |
Timetable |
| Learning and Teaching activities (Further Info) |
Total Hours:
100
(
Lecture Hours 20,
Summative Assessment Hours 30,
Programme Level Learning and Teaching Hours 2,
Directed Learning and Independent Learning Hours
48 )
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| Assessment (Further Info) |
Written Exam
0 %,
Coursework
100 %,
Practical Exam
0 %
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| Additional Information (Assessment) |
Online group exercise 50%
Individual Reflection on Practical Use of an Operations Improvement Technique 50%
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| Feedback |
Not entered |
| No Exam Information |
Learning Outcomes
Knowledge and Understanding:
¿ Analyse an organisation as a network of transformation processes and propose pathways to improvement;
¿ Be able to describe and critically discuss the implementation of a range of operations improvement techniques, including Lean/Six Sigma, the Business Excellence model, the use of Balanced Scorecards, service design, process models, OM Systems (ISO9001, ISO27001 etc) and Operational Risk Management;
¿ Be able to analyse and discuss how operations improvement has increasingly required the analysis of operations across networks of organisations and not just within a single organisation;
¿ Be able to analyse how Information Technology is implemented to achieve operational improvements.
Cognitive and Subject Specific Skills:
¿ Relate operations strategy to broader concepts of business policy covered in other courses.
¿ Integrate the concepts discussed in the course and relate them to real-world organisational scenarios, suggesting possible methods for operational improvement.
Transferable Skills:
¿ Successfully undertake independent reading and enquiry.
¿ Articulate convincing arguments in writing.
¿ Engage in active debate about one's own managerial practice and experience.
¿ Design and deliver an online resource.
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Additional Information
| Graduate Attributes and Skills |
Not entered |
| Keywords | Not entered |
Contacts
| Course organiser | Mr Ian Graham
Tel: (0131 6)50 3797
Email: Ian.Graham@ed.ac.uk |
Course secretary | Miss Kate Ainsworth
Tel: (0131 6)51 3854
Email: Kate.Ainsworth@ed.ac.uk |
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