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DRPS : Course Catalogue : Business School : Business Studies

Undergraduate Course: Quality Management (BUST10024)

Course Outline
SchoolBusiness School CollegeCollege of Arts, Humanities and Social Sciences
Credit level (Normal year taken)SCQF Level 10 (Year 3 Undergraduate) AvailabilityAvailable to all students
SCQF Credits20 ECTS Credits10
SummaryThis course provides students with an appreciation of the issues, techniques and concepts involved in the field of quality management.
Course description The coverage of quality management requires a multidisciplinary approach, integrating concepts and techniques based on systems, behavioural and quantitative techniques.

To overcome the lack of experience of business practice amongst students, the teaching, course-work and supporting computer exercises are strongly case oriented, with a course Web site providing supporting material.

The teaching sessions will address the wide range of topics involved in operations management. These topics will be related in groups and individual exercises to particular situations, in order to show how principles apply in practice. Finally, the course-work project will provide an opportunity for students to analyse and discuss the issues in a case study of their own choice.

Lecture topics:
1. The Importance of Quality
2. Quality Management Systems
3. Statistical Approaches to Quality
4. Self-Assessment Models
5. Techniques to Link Operations to Customers
6. Service Quality
7. Quality in the Public Sector
8. Quality and People
9. Quality Management as Innovation
10. Project Presentations and Course Overview

Student Learning Experience
The lecture programme provides an overview of quality management concepts and techniques, supported by suggested readings from the course texts supported by group case study exercises.

The compulsory supporting exercises will use the computer resources to develop specific knowledge and skills at a time suitable for the student.

The course project requires the students to write a report describing and analysing the management of quality in an organisation of their choice based on direct observation and interviewing.
Entry Requirements (not applicable to Visiting Students)
Pre-requisites Co-requisites
Prohibited Combinations Other requirements Business Studies Honours entry.
Information for Visiting Students
Pre-requisitesVisiting students must have at least 4 Business courses at grade B or above. We will only consider University/College level courses.
High Demand Course? Yes
Course Delivery Information
Not being delivered
Learning Outcomes
On completion of this course, the student will be able to:
  1. Describe the use of Baldrige Award criteria, Business Excellence Model, ISO9000, ISO14000 and Investors in People.
  2. Use models of quality costs, customer service and organisational changes a foundation for analysing the management of quality in organisations.
  3. Understand and discuss the principles of statistical process control, failure modes effect analysis, process quality costing, Taguchi methods and problem analysis techniques; and understand how each of the techniques and models can be used to provide a framework for the management of quality. relating the basis of each model to statistical, business strategy and organisation theory as appropriate.
  4. Discuss critically the practical use of the techniques covered, taking into account organisational context.
  5. Explain and discuss the relationship between the management of quality and other management disciplines in the general context of the strategic goals and objectives of the organisation.
Reading List
Additional Information
Graduate Attributes and Skills COGNITIVE SKILLS
1. To demonstrate that you can work in tutorial groups to use quality management techniques to address operational problems;
2. To demonstrate that you can describe the management of quality in an organisation and carry-out a critical analysis of your system using concepts covered in the course lectures.

1. To demonstrate your ability to plan and complete a study of a real-world organisation, including selecting and approaching an organisation, undertaking interviews, writing the study as a concise report and presenting findings to the class.
Course organiserMr Ian Graham
Tel: (0131 6)50 3797
Course secretaryMiss Anne Cunningham
Tel: (0131 6)50 3827
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