Postgraduate Course: The Human Factor: Working with Users (INFR11141)
|School||School of Informatics
||College||College of Science and Engineering
|Credit level (Normal year taken)||SCQF Level 11 (Postgraduate)
||Availability||Available to all students
|Summary||This is an introduction to the fields of Human Factors and User Experience with an emphasis on developing practical skills that are grounded in a strong knowledge of theory.
"If the user can't use it, then it doesn't work at all." (Susan Dray) When technical systems that have been crafted in years of painstaking work fail in practice, more often than not this is due to a lack of fit between the complex system, the people who interact with it, and the contexts in which it is used. In the best case, failure is just annoying, in the worst case, it costs lives.
In this course, we will look at the art and craft of building technical systems that people can actually use successfully. To this end, we will draw on relevant findings from anthropology; behavioural, cognitive and social psychology; human-computer interaction; and sociology. The course will be taught using a flipped classroom - before class, you will work through materials; in class, we will work on activities designed to review the material and deepen your learning.
Entry Requirements (not applicable to Visiting Students)
||Other requirements|| None
Information for Visiting Students
|High Demand Course?
Course Delivery Information
|Academic year 2020/21, Available to all students (SV1)
|Learning and Teaching activities (Further Info)
Lecture Hours 20,
Feedback/Feedforward Hours 2,
Summative Assessment Hours 20,
Programme Level Learning and Teaching Hours 2,
Directed Learning and Independent Learning Hours
|Assessment (Further Info)
|Additional Information (Assessment)
||3% Weekly Engagement through Questions and Comments.
7% Preparation for User Experience Survey Assignment. Quiz and 300 word summary of proposed topic.
40% Improving Visualisations: Each student will analyse problems with a given set of visualizations, propose improvements, and visualize one small self-chosen data set.
50% User Experience Survey: 1000 word essay that documents the rationale for, design of, results of, and critical reflection on, a user experience survey.
||Formative feedback will be provided during class discussions, through peer assessment, or through appropriate online tasks via TopHat (if the class size requires it).
Summative feedback on assessments will be provided in line with current Informatics guidelines.
Feedback from students will be sought at every lecture - the first part of each lecture consists of activities and further explanations based on student feedback on difficult or tricky concepts.
|No Exam Information
On completion of this course, the student will be able to:
- understand how relevant aspects of context affect the interaction between people and technical systems, with a particular emphasis on anthropometric, behavioural, cognitive, and social factors (ABCS)
- assess the usability of a technological artefact, including both hardware and software, given a particular context of use
- integrate user experience and human factors into the process of designing or improving a technological artefact
- ensure that systems are resilient and learn from user errors
|Ritter, Frank E.; Baxter, Gordon D; Churchill, Elizabeth F. (2014): Foundations for Designing User Centred Systems. Springer (main textbook)|
Tullis, Tom; Albert, Bill (2013): Measuring the User Experience. 2nd edition. Morgan Kaufman.
Cooper, Alan; Reimann, Robert; Cronin, David; Noessel Christopher (2014): About Face: The Essentials of Interaction Design 4th edition, Wiley
Preece / Sharp / Rogers: Interaction Design. 4th Edition. Wiley.
|Graduate Attributes and Skills
||* A critical understanding of the principal theories, concepts and principles relating to Human Factors and User Experience, with some background specialist theories
* Apply knowledge, skills and understanding in using a few skills, techniques, practices and/or materials that are specialised, advanced and/or at the forefront of a subject/discipline/sector; in executing a small defined project of research, development or investigation and in identifying and implementing relevant outcomes.
* Develop original and creative responses to problems and issues.
* Critically review, consolidate and extend knowledge, skills, practices and thinking in a subject/discipline/sector.
* Deal with complex issues and make informed judgements in situations in the absence of complete or consistent data/information.
* Use a wide range of routine skills and a range of advanced and specialised skills as appropriate to a subject/discipline/sector, for example:
* Communicate, using appropriate methods, to a range of audiences with different levels of knowledge/expertise.
* Communicate with peers, more senior colleagues and specialists.
* Exercise substantial autonomy and initiative in professional and equivalent activities.
* Take responsibility for own work and/or signi cant responsibility for the work of others.
|Keywords||human factors; ergonomics; cognitive science; human-computer interaction; design informatics
|Course organiser||Dr Maria Wolters
Tel: (0131 6)50 2732
|Course secretary||Ms Lindsay Seal
Tel: (0131 6)50 2701