Postgraduate Course: Use of data and information in service improvement (ISSH11010)
Course Outline
| School | School of Health in Social Science |
College | College of Arts, Humanities and Social Sciences |
| Credit level (Normal year taken) | SCQF Level 11 (Postgraduate) |
Availability | Available to all students |
| SCQF Credits | 20 |
ECTS Credits | 10 |
| Summary | Evidence and information are key to change: firstly to demonstrate that the current service is sub-optimal in some way; secondly in considering options for change and their practical implications (staffing, client through-put, facilities and equipment, client and staff views); secondly in monitoring and managing the implementation of the service change decided; and finally in demonstrating the outcome of the service change. A further key use of information is to increase organisational learning and knowledge by disseminating not just the outcomes of the service change but also the challenges met and addressed. This module will provide an introduction to the different methodologies, which can be employed in generating knowledge.
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| Course description |
Not entered
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Entry Requirements (not applicable to Visiting Students)
| Pre-requisites |
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Co-requisites | |
| Prohibited Combinations | |
Other requirements | None |
Information for Visiting Students
| Pre-requisites | None |
| High Demand Course? |
Yes |
Course Delivery Information
| Not being delivered |
Learning Outcomes
Upon completion of the course the students should be able to:
* Critically understand the key role of information
in service development
* Understand how information can be used at various
stages of service development and methods for
collecting, analysing and applying information
* Appraise the different types of information that
are used in service development
* Appreciate the importance of scientific rigour in
collection, analysis, interpretation and reporting
of information
* Understand the ways in which information can be
reported and disseminated so as to maximise
accessibility and organisational learning
* Identify what information might be appropriately
employed in a particular service development
context
* Design data forms, questionnaires and interview
guides for the collection of information
* Analyse and report qualitative and quantitative
information for diverse purposes and audiences
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Additional Information
| Graduate Attributes and Skills |
Not entered |
| Keywords | Not entered |
Contacts
| Course organiser | Dr Marisa De Andrade
Tel: (0131 6)51 5554
Email: marisa.deandrade@ed.ac.uk |
Course secretary | Miss Sue Larsen
Tel: (0131 6)51 6671
Email: Sue.Larsen@ed.ac.uk |
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