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DRPS : Course Catalogue : Business School : Common Courses (Management School)

Postgraduate Course: Operations Improvement (CMSE11597)

Course Outline
SchoolBusiness School CollegeCollege of Arts, Humanities and Social Sciences
Credit level (Normal year taken)SCQF Level 11 (Postgraduate)
Course typeOnline Distance Learning AvailabilityNot available to visiting students
SCQF Credits10 ECTS Credits5
SummaryThe course provides an integrated introduction to the improvement of operations to support strategic objectives. The course provides participants with opportunities in class and online between classes to share their expertise and explore the practical implementation of a range of contemporary techniques for operations improvement.
Course description The course comprises three themed blocks: design, control, improvement. Vertically cross cutting these themes, each block also addresses the problems and solutions for each theme triggered by the wider focus on intra/inter-organisational operational networks and the increasing importance of data/digital in operations.

Introduction - the context of operations improvement
Design of operations processes, services and products
Planning and control of operations once designs are in place and operational supply chains; lean operations; operations strategy
Ensuring quality of services and products produced and (wherever possible) improving on these
Managing quality systems; improving the operations

Learning Experience
Pre-recorded lectures and online tutorials are supported via independent directed reading
The tutorials provide participants with opportunities to share their expertise and explore the practical implementation of a range of contemporary techniques for operations improvement.
Entry Requirements (not applicable to Visiting Students)
Pre-requisites Co-requisites
Prohibited Combinations Other requirements None
Course Delivery Information
Academic year 2023/24, Not available to visiting students (SS1) Quota:  None
Course Start Flexible
Timetable Timetable
Learning and Teaching activities (Further Info) Total Hours: 100 ( Lecture Hours 16, Seminar/Tutorial Hours 8, Online Activities 2, Programme Level Learning and Teaching Hours 2, Directed Learning and Independent Learning Hours 72 )
Assessment (Further Info) Written Exam 0 %, Coursework 100 %, Practical Exam 0 %
Additional Information (Assessment) 80% Individual essay«br /»
20% Individual assessment
A minimum of one piece of formative feedback will be provided per course. This may be offered asynchronously via discussion boards and emails, and synchronously in tutorials.

Feedback on assignments will be provided within 15 working days of submission. Summative marks will be returned on a published timetable, which will have been made clear to students at the start of the academic year.
No Exam Information
Learning Outcomes
On completion of this course, the student will be able to:
  1. Analyse and critically evaluate an organisation as a network of transformation processes and propose pathways to improvement.
  2. Describe and critically discuss the implementation of a range of operations improvement techniques, including Lean/Six Sigma, the Business Excellence model, the use of Balanced Scorecards, service design, process models, OM Systems (ISO9001, ISO27001 etc) and Operational Risk Management.
  3. Analyse and critically discuss how operations improvement has increasingly required the analysis of operations across networks of organisations and not just within a single organisation.
  4. Analyse and critically discuss how Data is utilised to achieve operational improvements.
Reading List
Additional Information
Graduate Attributes and Skills Not entered
KeywordsNot entered
Course organiserMr Julian Rawel
Tel: (0131 6)50 8067
Course secretaryMs Sarah Yaxley
Tel: (0131 6)50 3475
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