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DRPS : Course Catalogue : Deanery of Molecular, Genetic and Population Health Sciences : Health Information

Postgraduate Course: Service Transformation: People, Processes, and Technology (HEIN11076)

Course Outline
SchoolDeanery of Molecular, Genetic and Population Health Sciences CollegeCollege of Medicine and Veterinary Medicine
Credit level (Normal year taken)SCQF Level 11 (Postgraduate)
Course typeOnline Distance Learning AvailabilityNot available to visiting students
SCQF Credits20 ECTS Credits10
SummaryThe course will introduce students to approaches and techniques associated with leading digital transformation in health and care. It will include an introduction to health and care information infrastructures and sociotechnical systems that can help students conceptualise complex digital transformation projects. Students will learn how to navigate tensions and trade-offs associated with various approaches and gain insights into various stakeholder perspectives that need to be considered.
Course description 1.Academic description

Digital transformation in health and care is complex and requires theoretical grounding as well as a multi-stakeholder approach. There are no recipes for success in digital transformation initiatives, but there are existing tools and strategies that can help change leaders navigate this complex landscape. These focus on the properties of technological and social infrastructures. This course will help students to understand the emergent properties of health information infrastructures, relevant existing theories, stakeholder perspectives and equip them with evidence-based tools to manage initiatives.

2) Outline Content

This course will enable students to gain insights into the various social and technological aspects involved in leading digital transformation projects. The course will focus on multi-stakeholder perspectives that need to be aligned and managed during digital transformation within organisational environments but also wider macro environmental aspects impacting digitalisation. It will include approaches to procurement, vendor management, stakeholder engagement, policy environments, interoperability and standards, secondary uses of data, information governance, integrated care, and approaches to innovation.

3) Student Learning Experience

Students will need to demonstrate their grasp of the complexity involved in operating, designing and implementing digital strategies within the digital transformation landscape, in the context of their domain. They will engage in innovative pedagogy that harness the power of prospective hindsight - imagining that an event has already occurred - to prospectively mitigate emerging risks.
Entry Requirements (not applicable to Visiting Students)
Pre-requisites Co-requisites
Prohibited Combinations Other requirements None
Course Delivery Information
Academic year 2023/24, Not available to visiting students (SS1) Quota:  None
Course Start Flexible
Timetable Timetable
Learning and Teaching activities (Further Info) Total Hours: 200 ( Lecture Hours 10, Seminar/Tutorial Hours 2, Online Activities 70, Feedback/Feedforward Hours 10, Formative Assessment Hours 10, Revision Session Hours 2, Programme Level Learning and Teaching Hours 4, Directed Learning and Independent Learning Hours 92 )
Assessment (Further Info) Written Exam 100 %, Coursework 0 %, Practical Exam 0 %
Additional Information (Assessment) Written Exam 0 %, Coursework 100 %, Practical Exam 0 %

Essay and short reflection
Feedback Formative feed forward will be provided, on the optional submission of a draft essay in week 5, within a week. The feedback on summative assessed course work is provided within fifteen working days (where possible).
No Exam Information
Learning Outcomes
On completion of this course, the student will be able to:
  1. Demonstrate a critical and reflective understanding of the development of relevant approaches and techniques used for digital transformation from a variety of multi-stakeholder perspectives, across multiple settings in health and social care
  2. Apply logical, analytical, and problem-solving skills to critically appraise, reflect on, and integrate system needs and interoperability in the development and implementation of appropriate techniques.
  3. Investigate and evaluate the conceptual design challenges and opportunities for promoting adoption and effective use of digital transformation in integrated health and care settings.
  4. Exercise autonomy and reflexivity to contribute to change, development and/or new thinking within the health and social care sector.
Reading List
Recommended, but not essential:

Aanestad M, Grisot M, Hanseth O, Vassilakopoulou P. Information infrastructures for eHealth. Information Infrastructures within European Health Care. 2017:11-23.

Pollock, N. and Williams, R., 2007. Technology choice and its performance: Towards a sociology of software package procurement. Information and Organization, 17(3), pp.131-161.

Ferneley, E.H. and Sobreperez, P., 2006. Resist, comply or workaround? An examination of different facets of user engagement with information systems. European Journal of Information Systems, 15(4), pp.345-356.

Sethi, N. and Laurie, G.T., 2013. Delivering proportionate governance in the era of eHealth: making linkage and privacy work together. Medical Law International, 13(2-3), pp.168-204.

Harwich, E. and Lasko-Skinner, R., 2018. Making NHS data work for everyone. Chapter 4.

Borgermans, L. and Devroey, D., 2017. A Policy Guide on Integrated Care (PGIC): Lessons Learned from EU Project INTEGRATE and Beyond. International Journal of Integrated Care, 17(4).

Bates, D.W., Sheikh, A. and Asch, D.A., 2017. Innovative environments in health care: where and how new approaches to care are succeeding. Health Affairs, 36(3), pp.400-407.
Additional Information
Graduate Attributes and Skills 1) Mindsets:

Enquiry and lifelong learning

Students on this course will be encouraged to seek out different perspectives that they may not have considered and will be encouraged to align viewpoints and navigate trade-offs associated with these.

Aspiration and personal development

Students will be encouraged to draw on the quality, depth and breadth of their experiences to expand their potential and identify areas they wish to develop and grow.

Outlook and engagement

Students will be expected to take responsibility for their learning whilst supporting the creation of a work based culture that facilitate inquisitive enquiry.

2) Skills:

Research and enquiry

Students will use self-reflection to articulate and evidence their learning. They will be expected to maintain actively participate in discussion groups and build relationships with their peers based on the course material.

Personal and intellectual autonomy

Students will be encouraged to use their personal and intellectual autonomy to critically evaluate their own learning and support the learning of others too.

Personal effectiveness

Students will need to be effective and proactive learners that can articulate what they have learned. They will have to have a strong commitment to learning and reflection to complete this course successfully.


Effective leaders in the health and social care sector require excellent oral and written communication, presentation and interpersonal skills. The structure of the assessment elements incorporate constant reinforcement and development of these skills.
KeywordsFrameworks,Evidence,Digitalisation,processes,sociotechnical,information infrastructure
Course organiserDr Kathrin Cresswell
Tel: (0131 6)50 9241
Course secretaryMr Matthew Newlands
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