DPT: Service Management and Design (Fusion On-site) (MSc)

Jump to: Year 1, Year 2

Year 1 Academic year: 2025/26, Starting in: September

In Year 1, students must study 80 credits.
In Year 2, students must study 100 credits.

Across the 2 years of study, students must take the following courses:

a) 40 credits of the programme compulsory core courses:

- Introduction to Service Management and Design
- Value and Value Creation

b) 40 credits worth of EFI shared core courses:

- Futures Methods
- Insights Through Data [OR] Text Remix
- Ethical Data Futures
- Building Near Futures [OR] Representing Data

c) 40 credits of optional courses. These must include:

- A minimum of 20 credits of programme specific optional courses.
- Up to 20 credits of EFI educational portfolio optional courses.

d) 60 credits of the programme compulsory core final project courses:

- Knowledge Integration and Project Planning: Service Management and Design
- Futures Project: Service Management and Design

The programme compulsory core courses and the shared core courses introduce students to skills and concepts that will assist them when studying optional courses and the project. Therefore, we encourage students to take the three programme compulsory core courses during Year 1 if possible.

Please aim to ensure that your credits are equally balanced across both semesters in a year. This is to ensure student workload is balanced.

Compulsory courses

Introduction to Service Management and Design (fusion on-site)

Must be taken during Semester 1

Futures Methods (fusion on-site)

Must be taken during Semester 1

Course options

This is a programme compulsory core course. It may be studied in either Year 1 or Year 2 of the programme.

Selected courses must be taken during Semester 2

Value and Value Creation (fusion on-site)

AND

Please note that EFI Postgraduate Taught students may only select from courses worth 10-credits within this collection.

Students enrolled on the owning programme of any course will be given priority. Therefore, we cannot always guarantee that you will be successful in gaining a space if student demand is high.

AND

EFI Postgraduate Taught students must take a minimum of 20 credits (2 courses) from this collection.

Any course may only be taken once.

We would recommend that course credits should be equally split across semesters 1 and 2. This is to support students in managing an equal workload balance during their studies. However, we appreciate that this may not always be possible (or preferrable) for part-time students.

Data-Driven Innovation in Services (fusion on-site)

Designing and Delivering Public Services (fusion on-site)

Strategic Leadership and Organisational Culture (fusion on-site)

Qualitative Research Skills for Service Management and Design (fusion on-site)

CodeBase: Playbooks for Building Startups (fusion on-site)

Designing Market Places and Place Markets (fusion on-site)

Co-Creation, Workshops and Facilitation (fusion on-site)

Experience Prototyping (fusion on-site)

AND

Selected courses must be taken during Semester 1

Text Remix (fusion on-site)

Insights Through Data (fusion on-site)