Quality Management (BS0195)

? Credit Points : 20 ? SCQF Level : 10 ? Acronym : MSE-3-QM

The aim of this course is to provide students with a theoretically grounded knowledge of the management of quality. This aim is achieved through a study of conceptual models widely used in the practical management of quality. This course provides students with an appreciation of the issues, techniques and concepts involved in the field of quality management. The coverage of quality management requires a multidisciplinary approach, integrating concepts and techniques based on systems, behavioural and quantitative techniques.

Entry Requirements

? Pre-requisites : None.

Variants

? This course has variants for part year visiting students, as follows

Quality Management (VS1) (Semester 1 (Blocks 1-2))

Subject Areas

Home subject area

Business Studies, (Management School and Economics, Schedule H)

Delivery Information

? Normal year taken : 3rd year

? Delivery Period : Semester 1 (Blocks 1-2)

? Contact Teaching Time : 2 hour(s) per week for 10 weeks

First Class Information

Date	Start	End	Room	Area	Additional Information
20/09/2007	09:00	11:00	Room 7.01, David Hume Tower	Central

All of the following classes

Type	Day	Start	End	Area
Lecture	Thursday	09:00	10:50	Central

? Additional Class Information : Thurs 23/4/04

Summary of Intended Learning Outcomes

1. To describe the use of Baldrige Award criteria, Business Excellence Model, ISO9000, ISO14000 and Investors in People;
2. To use models of quality costs, customer service and organisational changes a foundation for analysing the management of quality in organisations;
3. Understand the principles of statistical process control, failure modes effect analysis, process quality costing, Taguchi methods and problem analysis techniques;
4. Understand how each of the techniques and models can be used to provide a framework for the management of quality;
5. To relate the basis of each model to statistical, business strategy and organisation theory as appropriate;
6. To discuss critically the practical use of the techniques covered, taking into account organisatioinal context;
7. To explain the relationship between the management of quality and other management disciplines in the general context of the strategic goals and objectives of the organisation.

COGNITIVE SKILLS
1. To demonstrate that they can work in tutorial groups to use quality management techniques to address operational problems;
2. To demonstrate that they can describe the management of quality in an organisation and carry-out a critical analysis of their system using concepts covered in the course lectures.

KEY SKILLS
1. To demonstrate their ability to plan and complete a study of a real-world organisation, including selecting and appraoching an organisation, undertaking interviews, writing their study as a concise report and presenting their findings to the class.