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DRPS : Course Catalogue : Business School : Business Studies

Undergraduate Course: Quality Management (BUST10024)

Course Outline
SchoolBusiness School CollegeCollege of Humanities and Social Science
Credit level (Normal year taken)SCQF Level 10 (Year 3 Undergraduate) AvailabilityAvailable to all students
SCQF Credits20 ECTS Credits10
SummaryThis course provides students with an appreciation of the issues, techniques and concepts involved in the field of quality management.
Course description The coverage of quality management requires a multidisciplinary approach, integrating concepts and techniques based on systems, behavioural and quantitative techniques.

To overcome the lack of experience of business practice amongst students, the teaching, course-work and supporting computer exercises are strongly case oriented, with a course Web site providing supporting material.

The teaching sessions will address the wide range of topics involved in operations management. These topics will be related in groups and individual exercises to particular situations, in order to show how principles apply in practice. Finally, the course-work project will provide an opportunity for students to analyse and discuss the issues in a case study of their own choice.

Lecture topics:
1. The Importance of Quality
2. Quality Management Systems
3. Statistical Approaches to Quality
4. Self-Assessment Models
5. Techniques to Link Operations to Customers
6. Service Quality
7. Quality in the Public Sector
8. Quality and People
9. Quality Management as Innovation
10. Project Presentations and Course Overview

Student Learning Experience
The lecture programme provides an overview of quality management concepts and techniques, supported by suggested readings from the course texts supported by group case study exercises.

The compulsory supporting exercises will use the computer resources to develop specific knowledge and skills at a time suitable for the student.

The course project requires the students to write a report describing and analysing the management of quality in an organisation of their choice based on direct observation and interviewing.
Entry Requirements (not applicable to Visiting Students)
Pre-requisites Co-requisites
Prohibited Combinations Other requirements Business Studies Honours entry.
Information for Visiting Students
Pre-requisitesVisiting students should have at least 3 Business Studies courses at grade B or above (or be predicted to obtain this). We will only consider University/College level courses.

High Demand Course? Yes
Course Delivery Information
Academic year 2017/18, Available to all students (SV1) Quota:  None
Course Start Semester 1
Timetable Timetable
Learning and Teaching activities (Further Info) Total Hours: 200 ( Lecture Hours 20, Summative Assessment Hours 2, Revision Session Hours 2, Programme Level Learning and Teaching Hours 4, Directed Learning and Independent Learning Hours 172 )
Assessment (Further Info) Written Exam 50 %, Coursework 50 %, Practical Exam 0 %
Additional Information (Assessment) Individual project (50%) - the word limit, not including the summary or any appendices, is 2500 words.

Final exam (50%)
Feedback Generic feedback on your coursework, together with individual marks, will be available on Learn on DATE. You will also be able to review your individual feedback electronically via Grademark on Learn from SAME DATE.

Your examination marks will be posted on Learn (together with generic feedback and examination statistics) as soon as possible after the Boards of Examiners¿ meeting (normally end of January/beginning of February). You will have the opportunity to look at your examination scripts in early February in the UG Office (Room 1.11, Business School, 29 Buccleuch Place). Note that you will not be able to remove any examination scripts from the UG Office as they may be required by the Board of Examiners.
Exam Information
Exam Diet Paper Name Hours & Minutes
Main Exam Diet S1 (December)Quality Management2:00
Learning Outcomes
On completion of this course, the student will be able to:
  1. Describe the use of Baldrige Award criteria, Business Excellence Model, ISO9000, ISO14000 and Investors in People.
  2. Use models of quality costs, customer service and organisational changes a foundation for analysing the management of quality in organisations.
  3. Understand and discuss the principles of statistical process control, failure modes effect analysis, process quality costing, Taguchi methods and problem analysis techniques; and understand how each of the techniques and models can be used to provide a framework for the management of quality. relating the basis of each model to statistical, business strategy and organisation theory as appropriate.
  4. Discuss critically the practical use of the techniques covered, taking into account organisational context.
  5. Explain and discuss the relationship between the management of quality and other management disciplines in the general context of the strategic goals and objectives of the organisation.
Reading List
Additional Information
Graduate Attributes and Skills COGNITIVE SKILLS
1. To demonstrate that you can work in tutorial groups to use quality management techniques to address operational problems;
2. To demonstrate that you can describe the management of quality in an organisation and carry-out a critical analysis of your system using concepts covered in the course lectures.

1. To demonstrate your ability to plan and complete a study of a real-world organisation, including selecting and approaching an organisation, undertaking interviews, writing the study as a concise report and presenting findings to the class.
Course organiserMr Ian Graham
Tel: (0131 6)50 3797
Course secretaryMiss Anne Cunningham
Tel: (0131 6)50 3827
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